General & Factory Information

Get to know Paw Cuisine from the ground up. This section covers everything you need to understand who we are, how we operate, and what goes into our products—from sourcing and production through to quality control and distribution.We believe transparency matters. That’s why we openly share how our raw pet food is made, where our ingredients come from and the standards we follow to ensure consistency and safety. Whether you’re a new customer or a long-term feeder, this is where you’ll find clear, straightforward answers about our process, facility and commitment to quality. Paw Cuisine — Pasture to Paw. 🐾

Where are you located & open hours?

Paw Cuisine is apart of Southern Pet Food.

Our factory is located at 1093 Hundred Line Road East, Dunearn.

Our factory operates Monday to Friday, 6:30am – 2:30pm.

If you need to collect an order outside of these hours, please get in touch with us—we’re happy to arrange a suitable time where possible.

To contact us please use either our Contact Us page

Or give us a call on 027 434 0902


Or send us an email at: sales@pawcuisine.co.nz

Do you offer 'Click & Collect' from store?

Yes! If you wish to collect your order from our factory location this can be arranged.

Please select collect order at checkout.

We are located at 1093 Hundred Line Road East, Dunearn.

Our factory operates Monday to Friday, 6:30am – 2:30pm.

If you need to collect an order outside of these hours, please get in touch with us—we’re happy to arrange a suitable time where possible.


To contact us please use either our Contact Us page

Or give us a call on 027 434 0902


Or send us an email at: sales@pawcuisine.co.nz

Do you offer bulk?

Yes we do! A selection of our products are available in bulk form. This can be a cost effective way without compromise of wholesome nutrition.

Please contact us regarding which product you wish to purchase in bulk.

To contact us please use either our Contact Us page

Or give us a call on 027 434 0902


Or send us an email at: sales@pawcuisine.co.nz

What is your return policy?

At Paw Cuisine, our air dried treats are made from 100% natural ingredients. Because of this, variations in size, shape, colour and texture are completely normal and considered faults.



Returns Policy



Due to the nature of our products, we are unable to accept returns or exchanges for:

  • Change of mind
  • Natural variation in product appearance
  • Palatability preferences (eg: your pet chooses not to eat it)


However, we will absolutely stand behind our product if there is a genuine issue.



What Qualifies as a Concern?


Please contact us if your product:

  • Appears spoiled or has an abnormal odour
  • Shows signs of contamination or foreign material
  • Has packaging damage affecting product quality
  • Is not what you ordered

Complaints Process

If you have a concern, we ask that you:

1. Contact us within 48 hours of receiving your product

2. Provide your order details

3. Include clear photos of the product and packaging

4. Keep the product stored correctly until the issue is issued

Once received, our team will assess the issue and determine the appropriate outcome.

This may include:

  • Replacement Product
  • Store Credit
  • Refund (where applicable)

Our Commitment

We take quality seriously and aim to resolve all concerns quickly and fairly. Every product we produce reflects our commitment to natural, raw nutrition done right.


Please contact us regarding which product you wish to purchase in bulk.

To contact us please use either our Contact Us page

Or give us a call on 027 434 0902


Or send us an email at: sales@pawcuisine.co.nz



Sustainability & Supply Chain

Learn how Paw Cuisine sources, produces, and delivers raw pet food with a focus on responsibility, efficiency and transparency. This section outlines where our ingredients come from, how we work with local suppliers, and the steps we take to reduce waste and make the most of every resource. From ethical sourcing to streamlined processing and packaging, our approach is built around supporting local supply chains, minimising environmental impact and creating a more sustainable future for pet nutrition—without compromising on quality.

Do you use any imported ingredients?

No. At Paw Cuisine, we are committed to sourcing 100% locally within New Zealand. All of our ingredients come from trusted local suppliers, supporting regional farmers while ensuring freshness, traceability and quality you can rely on.

Do you trace your products?

Yes. At Paw Cuisine, full traceability is a key part of how we operate. We track our products from source through to production and distribution, ensuring every batch can be tracked back to its origin.

Operating under MPI (Ministry for Primary Industries) regulations, all products are formally recorded and documented. This includes:

  • Source farm identification
  • TB Status of Livestock
  • Geographic location of origin
  • Full processing and batch records

Our Southern Pet Food facility, is regularly audited to MPI standards, ensuring we consistently meet strict requirements for pet food safety, quality control and traceability.

This system allows us to maintain a high level of accountability and transparency, giving you confidence in exactly what you are feeding to your pet.


MPI Approved: PF74-01

Do you export?

Currently, Paw Cuisine does not export.

We are working toward reintroducing exports, with plans to begin again in early 2027.

If you are interested in stocking Paw Cuisine product in an international store, we'd love to hear from you - please get in touch to discuss opportunities. Contact Us

Whole Animal Utilisation, Ethical Procedures & Wild Game Sustainability

At Paw Cuisine, we maximise the use of each animal by utilising a wide range of cuts and by-products. This reduces wastage and supports a nose-to-tail approach, turning valuable raw materials into high-quality pet nutrition.




Ethical & Responsible Sourcing:



We work with our local farmers and hunters who follow responsible farming and animal welfare practices, ensuring our ingredients are sourced with care and integrity.


Wild Game Sustainability:

Our wild game supply program (Venison, Possum and Rabbit / Hares) supports pest population control while creating a sustainable protein source - benefiting both the environment and local ecosystems.


Waste Reduction, Processing Philosophy & Packaging Considerations

Our production processes are designed to be efficient and streamlines, helping reduce unnecessary waste while maintaining product quality. By redirecting surplus or non-retail livestock into pet food production, we help minimise waste within the agricultural systems.

Packaging Considerations:

We are continually reviewing packaging options to balance product integrity, food safety and environmental impact, with a focus on reducing excess materials where possible. We ask our customers to be mindful of the environment and recycle.

  • PAW CUISINE
  • PASTURE TO PAW